Refund and Returns – setupprints.com

Effective Date: July 27, 2026

Thank you for shopping with SetupPrints.com. We strive to provide high-quality products and excellent customer service. Please read our Refund and Returns Policy carefully before making a purchase.

1. Return Eligibility

You may request a return if:

The item is damaged, defective, or incorrect upon delivery.
The return request is submitted within 7 days of receiving your order.
The product is unused, in its original packaging, and includes all accessories, manuals, and invoices.
The item has not been physically damaged due to misuse or improper handling.

Returns that do not meet these conditions may not be accepted.

2. Non-Returnable Items

The following items are generally not eligible for return or refund:

Opened or used printer ink cartridges
Software or downloadable products
Gift cards (if applicable)
Products damaged by misuse, accidents, or unauthorized repairs
Products returned without original packaging or missing accessories
Clearance or final sale items (unless defective)

3. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

Your order number
Photos of the product
Photos of the packaging
A brief description of the issue

We will review your request and arrange a replacement or refund where applicable.

4. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be processed to your original payment method.
Refunds typically take 5–10 business days, depending on your payment provider or bank.

Shipping charges are generally non-refundable unless the return is due to our error or a defective product.

5. Replacements

We will replace products that are:

Defective
Damaged during shipping
Incorrectly shipped

Replacement requests are subject to product availability.

6. Return Shipping

If the return is due to our mistake (wrong item, defective product, or shipping damage), we will cover the return shipping costs.

If the return is for any other eligible reason, the customer may be responsible for return shipping charges.

7. Order Cancellation

Orders may be canceled before they are shipped.

Once an order has been dispatched, it cannot be canceled and must follow the return process after delivery, if eligible.

8. Exchanges

We currently offer exchanges only for defective or damaged products. If you would like a different product, please place a new order after your return has been processed, if applicable.

9. Late or Missing Refunds

If you have not received your refund:

Check your bank account again.
Contact your credit/debit card provider.
Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact our customer support team through our website.

10. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us through the contact page on our website.

Website: https://setupprints.com